Creating and Maintaining Group Relationships

Abstract

Relationship development is required for any group working together. As members coordinate to accomplish tasks, some level of relationship is created through interaction between group members. However, most group development models focus on task accomplishment and may briefly address relational concerns. Communication research has furthered our understanding of group relationship development based on communicative changes that demonstrate emerging relationships among members. This chapter summarizes research on relationship development in groups. First, the chapter reviews research on group relational messages and relational outcomes. Second, the chapter outlines a framework for explaining group relationship development based on group interaction and development research. Four progressive stages (investigating, initiating, integrating, and interconnecting) are presented that show the communicative changes in group relationship development. Investigating focuses on testing boundaries and getting to know members, while initiating highlights how members become more direct about individual goals and handle conflict. During integrating, members shift to a group mind and tentatively form relationships with members, whereas interconnecting is a sense of we-ness among members and the use of shared group symbols. Future research directions for relational development and the four stages are presented at the end.

Citation

Paskewitz, E.A. (2021), "Creating and Maintaining Group Relationships", Beck, S.J., Keyton, J. and Poole, M.S. (Ed.) The Emerald Handbook of Group and Team Communication Research, Emerald Publishing Limited, Leeds, pp. 289-302. https://doi.org/10.1108/978-1-80043-500-120211019