Index
Knowledge Risk and its Mitigation: Practices and Cases
ISBN: 978-1-78973-920-6, eISBN: 978-1-78973-919-0
Publication date: 27 May 2021
This content is currently only available as a PDF
Citation
Lee, R.W.B., Yip, J.Y.T. and Shek, V.W.Y. (2021), "Index", Knowledge Risk and its Mitigation: Practices and Cases, Emerald Publishing Limited, Leeds, pp. 223-226. https://doi.org/10.1108/978-1-78973-919-020211012
Publisher
:Emerald Publishing Limited
Copyright © 2021 Emerald Publishing Limited
INDEX
Adaptive case management (ACM)
, 117
Aircraft maintenance industry,159–162
Airline company, reliability management in
, 153–159
American Productivity and Quality Center (APQC)
, 181, 182
Ant-hacking
, 19
Artificial intelligence (AI)
, 1, 22, 112–113
Asset management department (AMD)
, 85
Asset-oriented approach
, 10–11
Balanced scorecard method (BSC method)
, 48
Business support system (BSS)
, 172
Capability center. (see Center of excellence (CoE))
Casualty Actuarial Society model (CAS model)
, 16
Center of excellence (CoE)
, 149, 150, 197
benefits of
, 152–153
grouping
, 151
implementation
, 151
list of expert
, 152
Civil Aviation Department (CAD)
, 159
Claim, evidence, and reasoning model (CER model)
, 34
Codification
, 42–43, 89, 97, 105, 108, 117, 127
Codified knowledge
, 42–43
Collective sense making
, 118, 120
Committee of Sponsoring Organizations of Treadway Commission (COSO)
, 16
Communities of practices (CoP)
, 114, 149
Competency center. (see Center of excellence (CoE))
Computer Science Corporation (CSC)
, 11
Concept list
, 171
Construct elicitation
, 111–112
Corporate amnesia
, 125, 127, 141–145
Corporate performance measurement
, 181
assessing innovation performance
, 190–191
global MIKE
, 194–195
good practices
, 196–198
IC practice-driven innovation
, 192–194
innovative knowledge enterprise
, 188
KMMM implementation
, 182–188
MAKE survey
, 188–190
measurement models
, 181–182
Customer capital (CC)
, 45
Customer liaison team (CLT)
, 172
Cybersecurity
, 19
Cyberspace
, 22
Data→information→knowledge→wisdom model (DIKW model)
, 4
Data–information–knowledge model (DIK model)
, 3–4
Defensive reasoning process
, 141–145
Document analysis
, 112
Double-loop learning
, 133–134, 136–138, 146
Element elicitation
, 111
Enterprise risk management (ERM)
, 15, 16
European Commission (EC)
, 45
Evaluation approach
, 17
Evaluative inquiry (EI)
, 172, 176
Evidence reasoning (ER)
, 34
Exploitative organizational learning (EOL)
, 130
Financial asset management
, 41
Financial risk
, 1, 16–17
First-person research
, 119
Future Potential (FP)
, 66
Global innovation index (GII)
, 191
Goal related method
, 111
Google Career Certificate
, 23
Hacking
, 19, 34, 57
Hazard risk
, 16
High reliability organizations (HROs)
, 162
Higher-level learning. (see Double-loop learning)
Human capital (HC), 42, 153 (see also Intellectual capital (IC))
Individual learning
, 129, 145
learning organization vs.
, 128–132
Industrial technology
, 78, 82, 97–100
Industry 4.0
, 1
Information management (IM)
, 3
Information Solutions Network (ISN)
, 114
Information technology (IT)
, 2, 11, 16, 18, 72, 105, 114, 181–182, 194
Institutionalizing process
, 145
Intangible assets
, 41, 48, 60–63, 66, 85, 191
Integrating process
, 145
Intellectual asset (IA)
, 44
Intellectual capital (IC)
, 42, 71, 108, 125, 153, 181
accounting
, 60–68
balance sheet
, 62
management reference model
, 44–48
risk
, 54–59
from workflow perspective
, 62
Intellectual capital Charting (ICC)
, 42, 48
assessment of IC elements
, 51–52
compilation of IC strategic map
, 52–54
elicitation of IC elements
, 49–51
IC indicators
, 50
Intellectual property (IP)
, 19, 41
Intellectual property rights (IPRs)
, 60
Internalization
, 6, 106–107
Interpreting process
, 145
Intuiting, interpreting, integrating, institutionalizing process (4I process)
, 145
Intuiting process
, 145
Key result areas (KRAs)
, 182
Knowledge
, 3, 5–7, 41
discovery
, 105–108
fountain
, 97, 101
inventory
, 72, 74, 82, 86, 89–94
leakage risk
, 18, 25, 29
loss risk
, 20–21, 25–26, 29, 89, 97
mapping
, 72, 96–97, 113, 118
obsolescence risk
, 21–23, 25, 27, 29
shortage risk
, 23–24
typology of
, 7–10
workers
, 95–96
Knowledge assets
, 1, 21, 54, 71, 73–74, 112
balance sheet
, 56
identification
, 42–44
Knowledge audit (KA)
, 71
analysis of audit results
, 95–100
audit design
, 73
audit recommendations
, 100–103
design of STOCKS survey forms
, 75–78
framework of
, 72
knowledge inventory
, 89–94
power utility company
, 84–86
process prioritization
, 75
project execution and implementation
, 86–89
selection of audit process
, 75
STOCKS approach
, 74
STOCKS framework
, 73–74
STOCKS workshop
, 78–79, 82–84
Knowledge elicitation (KE)
, 108
application of narratives
, 113–116
ASHEN elements
, 115
design of audit methodology
, 118–119
direct KE methods
, 109–111
Gas Utility company
, 119–124
indirect KE methods
, 111–113
SBP
, 116–117
UBP
, 116, 117–118
Knowledge management (KM)
, 1, 2–7, 71, 105, 149, 181
business value of
, 12
CoE
, 150–153
core skills of
, 10–14
definitions
, 11
dynamic taxonomy
, 168–171
implementation
, 149
near miss in aircraft maintenance industry
, 159–162
near miss in hospitals
, 162–168
reliability management in airline company
, 153–159
strategy in SME
, 172–179
typology of knowledge
, 7–10
Knowledge management audit (KMA)
, 71
Knowledge management capability assessment tool (KMCAT)
, 181
Knowledge management maturity model (KMMM)
, 181, 182
analysis model
, 186
assessment procedure
, 186
benefits
, 188
implementation
, 186–188
implementation at Siemens AG
, 182, 184
of Infosys
, 183
initial and updated
, 185
Knowledge management system (KMS)
, 12, 21, 39
Knowledge representation (KR)
, 7, 73, 112, 118–119
Knowledge risk
, 18
assessment of knowledge risk factors
, 24
case study of
, 35–39
knowledge leakage risk
, 18–19
knowledge loss risk
, 20–21
knowledge obsolescence risk
, 21–23
knowledge shortage risk
, 23–24
level 1 assessment
, 25–33
level 2 assessment
, 34–35
organizational productivity
, 21
VPN
, 19
Knowledge-based business support system (KBSS)
, 176, 177, 178
Learning
, 6, 7, 24
corporate amnesia
, 141–145
double-loop
, 133–134
gaps in organizational learning
, 145–146
individual learning vs.
, 128–132
intrinsic barriers to
, 132–133
organization
, 126, 128
organizational defense routines
, 138–139
organizational forgetting
, 139–141
single-loop
, 133–134
theory of action
, 135–137
List related method
, 111
Lotusair
, 154, 158
Market capitalization methods (MCM)
, 48
Memory decay
, 21, 105, 139–140
Mental knowledge processes
, 8
Mental model
, 8–9, 127, 130, 132, 133, 135, 155, 158
Most Admirable/Admired Knowledge Enterprise (MAKE)
, 34, 181
Most Innovative Knowledge Enterprise (MIKE)
, 181
National Aeronautics and Space Agency (NASA)
, 142
Near miss
, 159, 164
in aircraft maintenance industry
, 159–162
in hospitals
, 162–168
incidents
, 168
reporting system
, 165
Nongovernmental organizations (NGOs)
, 190
Operation risk
, 16
Organisation for Economic Co-operation and Development (OECD)
, 191
Organizational amnesia (OA)
, 144
Organizational defense routines
, 138–139
Organizational forgetting
, 139–141
Organizational learning (see Learning—organization)
Organizational memory
, 127, 129, 139–141, 143
Organizational productivity
, 21
Physical assets
, 41
Practical knowledge
, 3
Premature convergence
, 117
Private virtual network (VPN)
, 19
Process-oriented approach
, 10–11
Prototyping
, 111
Qualitative risk assessment
, 17
Reflective organizational learning (ROL)
, 130
Relational capital (RC), 42, 153. (see also Intellectual capital (IC))
Reliability management in airline company
, 153–159
Research and development (R&D)
, 22
Return on assets (ROA)
, 48
Risk
, 15–17
analysis, IC
, 57
calculation from likelihood
, 30
factors
, 15–16, 57–58
identification
, 17
meanings of scores
, 29
Risk management (RM)
, 15–17
Role of practitioner (RP)
, 118
Role playing
, 111
Rule-based approach
, 171
Sense-making methodology
, 49
Siemens AG, KMMM implementation in
, 182–188
Siemens knowledge management framework (SKMF)
, 182, 184
Single-loop learning
, 130, 133–134
Small and medium-sized enterprise (SME)
, 42, 108, 149
KM strategy in
, 172–179
Software Engineering Institute (SEI)
, 182
Space-based OA
, 144–145
SPICE Asia-Link Program
, 45
Stakeholder analysis
, 95
Strategic alliance (SA)
, 64
Strategic risk
, 16
Strategic tools to capture critical knowledge and skills (STOCKS)
, 72–73
form
, 75, 77, 78, 80
template of STOCKS schema
, 81
Structural capital (SC), 42, 153. (see also Intellectual capital (IC))
Structured business process (SBP)
, 116–117
Tangible assets. (see Physical assets)
Teachback
, 111
Technology mapping
, 98–99
Theory of action
, 135–137
Third-person approach
, 119
Time-based OA
, 144
Unlearning
, 141
Unstructured business process (UBP)
, 116, 117–118
- Prelims
- Chapter 1: Introduction
- Chapter 2: Assessment of Knowledge Risks
- Chapter 3: Intellectual Capital Charting, Accounting and Risks
- Chapter 4: Knowledge Audit
- Chapter 5: Knowledge Elicitation for Unstructured Business Process
- Chapter 6: Building a Learning Organization
- Chapter 7: KM Implementation
- Chapter 8: Measuring Corporate Performance
- Epilogue
- Appendices
- Index