Index
Designing and Tracking Knowledge Management Metrics
ISBN: 978-1-78973-726-4, eISBN: 978-1-78973-723-3
Publication date: 15 November 2019
Citation
Garcia-Perez, A., Gheriss, F. and Bedford, D. (2019), "Index", Designing and Tracking Knowledge Management Metrics (Working Methods for Knowledge Management), Emerald Publishing Limited, Leeds, pp. 235-242. https://doi.org/10.1108/978-1-78973-723-320191018
Publisher
:Emerald Publishing Limited
Copyright © 2020 Emerald Publishing Limited
INDEX
- Prelims
- Section 1: Metrics as a Decision-Making Tool
- Chapter 1: Metrics In Business and Knowledge Management
- Chapter 2: Decision-Making Models and Factors
- Chapter 3: Decision Processes and Methods
- Chapter 4: Whole Organization Metrics Strategy
- Section 2: Building the Organization’s Capacity for Knowledge Management Metrics
- Chapter 5: Knowledge Management Metrics Architecture and Infrastructure
- Chapter 6: Metrics For Knowledge in The Business Process
- Chapter 7: Metrics for Knowledge Management Capabilities
- Chapter 8: Metrics For Knowledge Capital Assets
- Section 3: Measurement Methods and Sources
- Chapter 9: Measurement, Reliability, and Validity
- Chapter 10: Sources of Evidence For Your Metrics
- Section 4: Implementing the Measurement Strategy
- Chapter 11: Engaging Around Metrics
- Chapter 12: Governance – Sustaining the Metrics Strategy
- Appendix: Developing A Knowledge Metrics Strategy – A Project Plan
- Index