Ability

, 32, 80

Active participation

, 10

Adaptation

, 33

ADKAR

, 79

Agile

, 35–36, 38–41

Alignment

, 9–16

American Express

, 3

Analyse phase

, 5

Aspiration

, 32

Awareness

, 80

Big Data

, 110–112

Big Data Analytics (BDA)

, 110

Black Belts (BBs)

, 18, 23, 57–59

Bloom’s taxonomy

, 69

Businesses

, 30

Business process improvement (BPI)

, 109

‘Catchball’ approach

, 13

Career progression

, 41–43

Carrots competition strategy

, 78

Carrot stick strategy

, 77–78

Carrot strategy

, 76

Catalytic learning capability

, 34

Cause and Effect Analysis

, 5

Champions League

, 29

Champion training

, 58

Chart cumulative flow

, 41

Commonwealth Health Corporation

, 3

Communication

, 48

Continuous improvement (CI)

, 1

Continuous learning

, 34

Control Charts

, 6

Control phase

, 6

Cooperative learning

, 62

Correlation Analysis

, 5

Course preparation

, 62

Critical success factors (CSFs)

, 30, 46

Critical-to-Quality drill-down tree

, 5

Curriculum

, 59–60

assessment

, 68–70

development

, 64–68

Customer satisfaction

, 21

Define–Measure–Analyse–Improve–Control (DMAIC)

, 5, 24, 59, 93

Define phase

, 5

360-Degree feedback mechanism

, 40

Design for Lean Six Sigma (DFLSS)

, 91

Design of Experiments

, 5

Desire

, 80

Dow Chemical

, 3

DuPont

, 3

Dynamic capability

, 91

Dynamic sensors

, 34

Effort–impact matrix

, 20

Employee satisfaction

, 21

Engagement

, 32

Enterprising spirit

, 34

Environment Management System

, 104

Establishing vision

, 12

Executive talent

, 31

Feedback

, 61

Financial savings

, 21

Formative assessment

, 69

Ford

, 3

Globalisation

, 30

Green Belts (GBs)

, 18, 34, 57, 59

Green technology

, 101–106

Heineken

, 29

Higher educational systems

, 116

High potential (HiPo) employees

catalytic learning capability

, 34

critical top-level roles

, 32

drive to excel

, 33

dynamic sensors

, 34

enterprising spirit

, 34

Histogram

, 5

Honeywell

, 2

Hoshin Kanri

application

, 9

establishing vision

, 12

Lean Six Sigma (LSS)

, 13–15

management

, 11

outcome

, 9

policy control

, 13

policy deployment

, 12

policy development

, 12

strategy deployment

, 9

Hypothesis Testing

, 5

Improve phase

, 5

Innovation

, 92–95

Insufficient time

, 26

ISO 9001

, 104

ISO 14001

, 104

Knowledge

, 48, 80, 96

Leaders

, 33

Leadership

, 6

behaviours

, 49–50

characteristics

, 50–51

positions

, 41–43

skills

, 47–49

strategic significance

, 47

styles

, 53–54

Lean

, 1, 85

high potentials

, 34–35

integration

, 3–5

Lean Production System (LPS)

, 1, 2

Lean Six Sigma (LSS)

Agile program

, 36

alignment

, 9–16

benefits

, 4–5

curriculum

, 59–60

emerging themes

, 107–116

green technology

, 101–106

HIPO selection process

, 36–38

innovation

, 92–95

leadership

, 45–55

methodology

, 5–6

organisational learning (OL)

, 96–99

project selection and prioritisation

, 17–27

reward and recognition systems

, 76–79

sustainability

, 83–89

teaching and training

, 60–61

Ten Commandments

, 1, 6–8

Lean Six Sigma strategy

, 11

Learning

, 97

3M

, 3

Master Black Belts (MBBs)

, 57, 58

Measurement System Analysis (MSA)

, 5

Measure phase

, 5

Monitoring and control

, 27

Motivational theory

, 74

Motorola

, 2, 107

Non-value-added activities

, 2

Organisational leaders

, 85

Organisational learning (OL)

, 91, 96–99

Organisational strategy

, 9–16

Pareto Chart

, 5

Participants

, 51

Phase-gate monitoring

, 40

Poka-Yoke (Mistake-Proofing)

, 6

Policy control

, 13

Policy deployment

, 12

Policy development

, 12

Prioritisation Matrix

, 5

Problem-solving

, 23, 97

Process Capability Analysis

, 5

Process Mapping

, 5

Project Charter

, 5

Project reviews

, 23–25

Project selection

criteria and score

, 21, 22

effort-impact matrix

, 20

failure

, 25–27

good and bad

, 18–19

responsible

, 22–23

Public sector organisations

, 114–115

Quality Management System

, 104

Reinforcement

, 80

Rewards and recognitions system

, 73–75

management strategy

, 79–80

types

, 76–79

Risks

, 21

Robotic Process Automation (RPA)

, 108–110

Root Cause Analysis

, 5

Run Charts or Control Charts

, 5

Scatter Diagram

, 5

Self-determination theory

, 74

Single Minute Exchange of Dies

, 5

Six Sigma

, 1

high potentials

, 34–35

initiatives

, 3

integration

, 3–5

Motorola

, 2

Small and medium enterprise (SME)

, 42

Soft skills training

business process understanding

, 63

communication skills

, 63

leadership skills

, 63

management skills

, 63–64

positive attitude

, 63

‘Solution unknown’ projects

, 17

Spontaneous carrot strategy

, 78–79

Sprints

, 41

Standard Operating Procedures (SOP)

, 6

Statistical Engineering (SE)

, 113–114

Stick strategy

, 77

Strategic alignment

, 21

Summative assessment

, 69–70

Supplier–Input–Process–Output–Customer (SIPOC)

, 5

Sustainability

, 7, 70–71

critical challenges

, 84–87

strategies to overcome

, 87–89

Talent management

, 30

Ten Commandments

, 1, 6–8

Three Cs model

, 53

Three Rs

, 51

Time

, 21

Top talent

, 31–33

Total Quality Management (TQM)

, 92

Toyota

, 46

Track velocity

, 41

Training

BBs

, 58–59

champion

, 58

GBs

, 59

MBBs

, 58

soft skills

, 62–64

YBs

, 59

Transferring knowledge

, 98

Transactional leadership

, 54

Transformation

, 49–50

Value-added activities

, 2

Visual Management

, 6

Voice of the Business (VOB)

, 23

Voice of the Customer (VOC)

, 5, 23

‘War for Talent,’ 31

WebProfits

, 31

X-matrix

, 13, 15

Yellow Belts (YBs)

, 34, 57, 59