Index

Jiju Antony (Heriot Watt University, UK)
Vijaya Sunder M. (The World Bank Group, India)
Chad Laux (Purdue University, USA)
Elizabeth Cudney (Missouri University of Science and Technology, USA)

The Ten Commandments of Lean Six Sigma

ISBN: 978-1-78973-690-8, eISBN: 978-1-78973-687-8

Publication date: 29 November 2019

This content is currently only available as a PDF

Citation

Antony, J., Sunder M., V., Laux, C. and Cudney, E. (2019), "Index", The Ten Commandments of Lean Six Sigma, Emerald Publishing Limited, Leeds, pp. 129-131. https://doi.org/10.1108/978-1-78973-687-820191015

Publisher

:

Emerald Publishing Limited

Copyright © 2020 Emerald Publishing Limited


INDEX

Ability
, 32, 80

Active participation
, 10

Adaptation
, 33

ADKAR
, 79

Agile
, 35–36, 38–41

Alignment
, 9–16

American Express
, 3

Analyse phase
, 5

Aspiration
, 32

Awareness
, 80

Big Data
, 110–112

Big Data Analytics (BDA)
, 110

Black Belts (BBs)
, 18, 23, 57–59

Bloom’s taxonomy
, 69

Businesses
, 30

Business process improvement (BPI)
, 109

‘Catchball’ approach
, 13

Career progression
, 41–43

Carrots competition strategy
, 78

Carrot stick strategy
, 77–78

Carrot strategy
, 76

Catalytic learning capability
, 34

Cause and Effect Analysis
, 5

Champions League
, 29

Champion training
, 58

Chart cumulative flow
, 41

Commonwealth Health Corporation
, 3

Communication
, 48

Continuous improvement (CI)
, 1

Continuous learning
, 34

Control Charts
, 6

Control phase
, 6

Cooperative learning
, 62

Correlation Analysis
, 5

Course preparation
, 62

Critical success factors (CSFs)
, 30, 46

Critical-to-Quality drill-down tree
, 5

Curriculum
, 59–60

assessment
, 68–70

development
, 64–68

Customer satisfaction
, 21

Define–Measure–Analyse–Improve–Control (DMAIC)
, 5, 24, 59, 93

Define phase
, 5

360-Degree feedback mechanism
, 40

Design for Lean Six Sigma (DFLSS)
, 91

Design of Experiments
, 5

Desire
, 80

Dow Chemical
, 3

DuPont
, 3

Dynamic capability
, 91

Dynamic sensors
, 34

Effort–impact matrix
, 20

Employee satisfaction
, 21

Engagement
, 32

Enterprising spirit
, 34

Environment Management System
, 104

Establishing vision
, 12

Executive talent
, 31

Feedback
, 61

Financial savings
, 21

Formative assessment
, 69

Ford
, 3

Globalisation
, 30

Green Belts (GBs)
, 18, 34, 57, 59

Green technology
, 101–106

Heineken
, 29

Higher educational systems
, 116

High potential (HiPo) employees

catalytic learning capability
, 34

critical top-level roles
, 32

drive to excel
, 33

dynamic sensors
, 34

enterprising spirit
, 34

Histogram
, 5

Honeywell
, 2

Hoshin Kanri

application
, 9

establishing vision
, 12

Lean Six Sigma (LSS)
, 13–15

management
, 11

outcome
, 9

policy control
, 13

policy deployment
, 12

policy development
, 12

strategy deployment
, 9

Hypothesis Testing
, 5

Improve phase
, 5

Innovation
, 92–95

Insufficient time
, 26

ISO 9001
, 104

ISO 14001
, 104

Knowledge
, 48, 80, 96

Leaders
, 33

Leadership
, 6

behaviours
, 49–50

characteristics
, 50–51

positions
, 41–43

skills
, 47–49

strategic significance
, 47

styles
, 53–54

Lean
, 1, 85

high potentials
, 34–35

integration
, 3–5

Lean Production System (LPS)
, 1, 2

Lean Six Sigma (LSS)

Agile program
, 36

alignment
, 9–16

benefits
, 4–5

curriculum
, 59–60

emerging themes
, 107–116

green technology
, 101–106

HIPO selection process
, 36–38

innovation
, 92–95

leadership
, 45–55

methodology
, 5–6

organisational learning (OL)
, 96–99

project selection and prioritisation
, 17–27

reward and recognition systems
, 76–79

sustainability
, 83–89

teaching and training
, 60–61

Ten Commandments
, 1, 6–8

Lean Six Sigma strategy
, 11

Learning
, 97

3M
, 3

Master Black Belts (MBBs)
, 57, 58

Measurement System Analysis (MSA)
, 5

Measure phase
, 5

Monitoring and control
, 27

Motivational theory
, 74

Motorola
, 2, 107

Non-value-added activities
, 2

Organisational leaders
, 85

Organisational learning (OL)
, 91, 96–99

Organisational strategy
, 9–16

Pareto Chart
, 5

Participants
, 51

Phase-gate monitoring
, 40

Poka-Yoke (Mistake-Proofing)
, 6

Policy control
, 13

Policy deployment
, 12

Policy development
, 12

Prioritisation Matrix
, 5

Problem-solving
, 23, 97

Process Capability Analysis
, 5

Process Mapping
, 5

Project Charter
, 5

Project reviews
, 23–25

Project selection

criteria and score
, 21, 22

effort-impact matrix
, 20

failure
, 25–27

good and bad
, 18–19

responsible
, 22–23

Public sector organisations
, 114–115

Quality Management System
, 104

Reinforcement
, 80

Rewards and recognitions system
, 73–75

management strategy
, 79–80

types
, 76–79

Risks
, 21

Robotic Process Automation (RPA)
, 108–110

Root Cause Analysis
, 5

Run Charts or Control Charts
, 5

Scatter Diagram
, 5

Self-determination theory
, 74

Single Minute Exchange of Dies
, 5

Six Sigma
, 1

high potentials
, 34–35

initiatives
, 3

integration
, 3–5

Motorola
, 2

Small and medium enterprise (SME)
, 42

Soft skills training

business process understanding
, 63

communication skills
, 63

leadership skills
, 63

management skills
, 63–64

positive attitude
, 63

‘Solution unknown’ projects
, 17

Spontaneous carrot strategy
, 78–79

Sprints
, 41

Standard Operating Procedures (SOP)
, 6

Statistical Engineering (SE)
, 113–114

Stick strategy
, 77

Strategic alignment
, 21

Summative assessment
, 69–70

Supplier–Input–Process–Output–Customer (SIPOC)
, 5

Sustainability
, 7, 70–71

critical challenges
, 84–87

strategies to overcome
, 87–89

Talent management
, 30

Ten Commandments
, 1, 6–8

Three Cs model
, 53

Three Rs
, 51

Time
, 21

Top talent
, 31–33

Total Quality Management (TQM)
, 92

Toyota
, 46

Track velocity
, 41

Training

BBs
, 58–59

champion
, 58

GBs
, 59

MBBs
, 58

soft skills
, 62–64

YBs
, 59

Transferring knowledge
, 98

Transactional leadership
, 54

Transformation
, 49–50

Value-added activities
, 2

Visual Management
, 6

Voice of the Business (VOB)
, 23

Voice of the Customer (VOC)
, 5, 23

‘War for Talent,’ 31

WebProfits
, 31

X-matrix
, 13, 15

Yellow Belts (YBs)
, 34, 57, 59