TY  - CHAP
AB  - 
SN  - 978-1-78973-251-1, 978-1-78973-254-2/
DO  - 10.1108/978-1-78973-251-120191006
UR  - https://doi.org/10.1108/978-1-78973-251-120191006
AU  - Weed-Schertzer Beverly
PY  - 2019
Y1  - 2019/01/01
TI  - Metrics for Vital ITSM Processes
T2  - Delivering ITSM for Business Maturity: A Practical Framework
PB  - Emerald Publishing Limited
SP  - 163
EP  - 166
Y2  - 2024/09/20
ER  -