To read this content please select one of the options below:

Metrics for Vital ITSM Processes

Delivering ITSM for Business Maturity: A Practical Framework

ISBN: 978-1-78973-254-2, eISBN: 978-1-78973-251-1

Publication date: 6 March 2019

Citation

Weed-Schertzer, B. (2019), "Metrics for Vital ITSM Processes", Delivering ITSM for Business Maturity: A Practical Framework, Emerald Publishing Limited, Leeds, pp. 163-166. https://doi.org/10.1108/978-1-78973-251-120191006

Publisher

:

Emerald Publishing Limited

Copyright © 2019 Emerald Publishing Limited