TY  - CHAP
AB  - 
SN  - 978-1-78973-251-1, 978-1-78973-254-2/
DO  - 10.1108/978-1-78973-251-120191002
UR  - https://doi.org/10.1108/978-1-78973-251-120191002
AU  - Weed-Schertzer Beverly
AU  - Weed-Schertzer Beverly
PY  - 2019
Y1  - 2019/01/01
TI  - The Authentic Service Progression (TASP)
T2  - Delivering ITSM for Business Maturity: A Practical Framework
PB  - Emerald Publishing Limited
SP  - 5
EP  - 52
Y2  - 2024/04/19
ER  -