Abstract concept

, 19, 64, 140, 154

Abstract noun

, 61–62, 76

Accessibility

, 1–2, 10–11, 38, 137–138, 154

Acquiescence bias

, 20, 42–43, 113, 152

Active use

, 32

Adapted

, 26, 103–104, 136–137

Affordance

, 3, 24, 116–117, 129

Anime

, 97

App

, 3, 125–127

Assistive technology

, 41

Attention span

, 25

Audio

, 2, 39, 49–50, 110, 154

Autism

, 107

Autonomy

, 33

Barriers

, 1, 11, 23–25

Beyond the Road Ahead

, 8

BILD (British Institute of Learning Disabilities)

, 5–6

Bouncers

, 93–94

Breadcrumbs

, 139

British Council

, 83

British Institute of Learning Disabilities (BILD)

, 5–6

British Red Cross

, 6–7

Browser

, 10, 25, 91, 137–138, 148

Camera

, 117–118, 127–128

Carer

, 15, 29–30, 77, 150

Cartoon

, 58, 107

Change People

, 9–10, 36, 149

Cheshire and Wirral Partnership

, 36

Children

, 5–6, 14, 94

Closed task

, 99–100

Cognitive disabilities

, 5–6, 26, 104, 121–122

Cognitive load

, 87

Cognitive walkthrough

, 59

Colour contrast

, 11

Communication affordance

, 117

Computer

, 26, 40, 45, 93, 151

Concrete noun

, 61, 147

Confirmatory bias

, 21

Consent

, 14–16, 36

Controls and constraints

, 32

Co-research

, 17

Curser

, 121

Demand characteristics

, 20

Department for Work and Pensions (UK) (DWP)

, 1

Department of Health (UK)

, 94

Design

, 3

interface

, 36, 78–79

menu layout

, 148

site

, 107, 135

visual

, 10

Web-based telehealth (sic) application

, 17, 27

Website

, 7, 45

DH (Department of Health) (UK)

, 94

Digital Interactive Television (DiTV)

, 94

Digital text

, 87–88

Direct access

, 3, 81, 92, 96–98, 147

DiTV (Digital Interactive Television)

, 94

Dobson’s Choice Website

, 148

Down Syndrome

, 119

Drop-down

, 28, 54, 154

DWP (Department for Work and Pensions (UK)

, 1

Dyslexia

, 5–6

Easy Health

, 39

Easy-read

, 2, 9–10, 25, 71–75, 83–85

Effectiveness

, 11, 46, 121, 154

Efficiency

, 11, 121

Electronic information

, 7, 55, 145

Email

, 31, 119

Empowerment

, 14, 150–151

End-user

, 35

Ethics

, 36

Expert evaluation

, 26–27

Expert witness

, 16–17, 20–21

Facebook

, 31–32, 120

Find My Tube app

, 125–133

Font type

, 11, 54, 68, 138

Foundation for People with Learning Disabilities (FPLD)

, 8–9, 140–141

FPLD (Foundation for People with Learning Disabilities)

, 8–9, 140–141

Free browsing

, 41, 82–83, 91

Friendly Resources

, 39, 61

Functionality

, 3, 129, 137–138

Functional skills

, 6, 39, 127

Games

, 29–30, 53, 75–78

Gatekeeper

, 14–15, 40, 127, 145

Google

, 28–29, 96–97

Halo effect

, 21

Heuristics

, 26

Hierarchy

, 10, 150

Hit list

, 28–29, 92–93, 97

Home page

, 37, 71, 106, 137–138

Horizontal

, 2, 51–52, 70–71, 111, 148

Hot-spot

, 49, 59

Hyperlink

, 11, 24–25, 59, 130

Hypermaze

, 87

Hypertext

, 78, 87–88

Hypertext transfer protocol

, 87

Icon

, 32–33, 47, 106, 139–140

Iconography

, 47

Impairment

, 5–6, 23, 135

Inclusion

, 1, 13, 146

Information leaflet

, 15

Information needs

, 7–10, 15, 98, 147

Information retrieval

, 25, 35, 68

Information seeking

, 29, 35, 145

Information technology

, 8, 31, 85

Information types

, 97

Informed consent

, 14–16, 40, 145

Input mechanism

, 132

Intellectual disabilities

, 5–6, 17, 25, 103–104, 120

Interface

, 2, 72

designs

, 18

elements

, 43

smartphone

, 127

Web

, 26

YouTube

, 92–93

International Organization for Standardization (ISO)

, 11

Interviewee effect

, 21

Interviewer effect

, 21

Inverted pyramid

, 141–142

ISO (International Organization for Standardization)

, 11

Iterative access

, 83–85, 147

Iterative search

, 147

Jargon

, 9, 142

Label

, 1–2, 28, 59, 154

Laptop

, 30, 71, 133

Layout

, 17, 27, 53, 105

LDAA (Learning Disabilities Association of America)

, 25, 136

Learner

, 35, 130–131

Learning disabilities

, 1–2

definitions

, 5–6

information needs of people

, 7–10

informers

, 19–21

internet usage

, 29–33

researcher roles for people

, 16–19

usability studies

, 25–29

Learning Disabilities Association of America (LDAA)

, 25, 136

Likert Scale

, 119

Link

, 3, 28, 48, 68, 104

Literacy

, 11, 39–40, 85–86, 154

Low-literate

, 50, 87–88

Mainstream participants

, 18

Measures

, 43–44, 58, 103

Medical model

, 6–7

Memory

, 24–25, 132–133

Mencap

, 1, 9, 142

Menu-horizontal

, 72

Menu orientation

, 49

Menu-vertical

, 72, 139

Method

, 15, 36–44, 71–73, 105–109

Methodology

, 29, 118, 151

Mild learning disabilities

, 6, 39

Mobile phone

, 68–69, 115–117

Moderate learning disabilities

, 6

Motor skills

, 121

Mouse

, 1–2, 48, 132

Movingonup Website

, 52

Multimedia

, 39, 116

National Health Service (UK)

, 19

Navigation

, 27, 46, 59, 139

Newham Easy Read

, 2, 36–37, 106

NHS England

, 140

Non-adapted

, 26, 103–104

Non-linear

, 87

Non-literate

, 39

Observation

, 26–27, 43, 152

OFCOM (Office of Communications)

, 29

Office of Communications (OFCOM)

, 29

One-action tasks

, 36, 46, 53

Open-ended task

, 100

Paging

, 106

Participant roles

, 16–17

Passive consumption

, 32

Passive use

, 32

Password

, 24, 120, 130

Perception

, 24, 131–132

Performance

, 6, 68, 136, 147–148

Pete’s Easy Read

, 36, 71–75, 83–85

Pete’s Image Game

, 2, 61–66

Pete’s Menu Game

, 83–85

Photo

, 32–33, 47–48, 62, 106

Physical disabilities

, 40, 122

Pinch

, 117, 127

Population

, 30, 56, 115

Pop-up

, 28, 52

Portal

, 75, 106

Post-task interview

, 43

Preference measures

, 68

Prestige response bias

, 20

Prior knowledge

, 41, 45, 151–152

Problem-solving

, 25

Profound learning disabilities

, 6

Projection of self

, 32–33

Promiscuous users

, 147

Protocol analysis

, 87

Prototype

, 103

Qualitative study

, 15, 30–31, 62

Quantitative study

, 62

Query

, 36, 95, 99

Question types

, 42

Random access

, 3, 84–85, 92–93, 147

Recruitment

, 18, 40

Refinding

, 95

Rix Centre

, 36

Road Ahead

, 8

Saccade

, 70, 113

Sample

, 26, 44, 92–93

SAPO

, 28, 105

Satisfaction

, 11, 103, 121

Screen

, 27, 51, 74, 129

Scroll

, 1–2, 48, 69

Search box

, 28–29, 120

Search engine

, 28, 93

Self-expression

, 31–32, 93

Serial accesss

, 81–83, 136–137, 147

Set task

, 41–42, 147

SimpleWebAnywhere

, 104

Smartphone

, 30, 122, 154

Social desirability

, 20

Social media

, 31–32

Social model

, 7

Staff

, 38, 96

Stick figure

, 88

Support worker

, 30–31, 127

Swipe

, 3, 137–138

Symbol

, 29, 55, 86, 148

Tablet

, 29, 120

Tap

, 115, 128

Task-closed

, 99–100

Task-multi-faceted

, 98–99

Technology

, 10, 76, 128

Text size-large

, 112, 137

Text size-small

, 73

Timing

, 151

Touchscreen

, 119, 154

Trade-off

, 52, 148

Transition

, 8, 61, 154

Triangulation

, 152–153

Two-finger action

, 131, 133

URL

, 26, 119