This chapter explored how people and technology are managed in the workplace. It examines how data and data analytics in AI, human resource information system (HRIS), learning content management systems, learning management systems, and talent management software have become major components of human resource and workforce development. Middle-skill, low-skill, and disadvantaged employees are being asked to use their knowledge, skills, and abilities (KSAs) to evaluate and understand technology systems, technology resources, and equipment in the workplace. HRD and HRM professionals must understand the competencies and resources needed to achieve harmony and balance between people and technology use in the workplace.
Hughes, C., Robert, L., Frady, K. and Arroyos, A. (2019), "Managing People and Technology in the Workplace", Managing Technology and Middle- and Low-skilled Employees (The Changing Context of Managing People), Emerald Publishing Limited, Bingley, pp. 91-101. https://doi.org/10.1108/978-1-78973-077-720191007
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