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Voice of the Customer in Higher Education

Lean Six Sigma in Higher Education

ISBN: 978-1-78769-930-4, eISBN: 978-1-78769-929-8

Publication date: 30 November 2020

Citation

Thomson, S.P. and Antony, J. (2020), "Voice of the Customer in Higher Education", Antony, J. (Ed.) Lean Six Sigma in Higher Education, Emerald Publishing Limited, Bingley, pp. 125-140. https://doi.org/10.1108/978-1-78769-929-820201009

Publisher

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Emerald Publishing Limited

Copyright © 2021 Scott P. Thomson and Jiju Antony. Published under exclusive licence by Emerald Publishing Limited