TY - CHAP AB - SN - 978-1-78769-804-8, 978-1-78769-801-7/ DO - 10.1108/978-1-78769-801-720191018 UR - https://doi.org/10.1108/978-1-78769-801-720191018 ED - Marco Sartor ED - Guido Orzes PY - 2019 Y1 - 2019/01/01 TI - Prelims T2 - Quality Management: Tools, Methods, and Standards PB - Emerald Publishing Limited SP - i EP - xvi Y2 - 2024/05/13 ER -