This chapter explains how to develop customer satisfaction analyses (from the preliminary study to the analysis of the results) and some methods to represents the major findings.
Sartor, M. (2019), "Customer Satisfaction Analyses", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, pp. 109-116. https://doi.org/10.1108/978-1-78769-801-720191007Download as .RIS
Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited