TY - CHAP AB - Abstract Originality/value: Museum management has been always receiving the attention of managers, policymakers, scholars, among others. Insights of how technology enhances heritage preservation and the improvement of museum services throughout numerous examples can direct them to increase knowledge and adopt these practices. SN - 978-1-78756-688-0, 978-1-78756-687-3/ DO - 10.1108/978-1-78756-687-320191018 UR - https://doi.org/10.1108/978-1-78756-687-320191018 AU - Virto Nuria Recuero AU - López Maria Francisca Blasco ED - Stanislav Ivanov ED - Craig Webster PY - 2019 Y1 - 2019/01/01 TI - Robots, Artificial Intelligence, and Service Automation to the Core: Remastering Experiences at Museums T2 - Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality PB - Emerald Publishing Limited SP - 239 EP - 253 Y2 - 2021/01/27 ER -