TY - CHAP AB - SN - 978-1-78756-607-1, 978-1-78756-610-1/ DO - 10.1108/978-1-78756-607-120181015 UR - https://doi.org/10.1108/978-1-78756-607-120181015 AU - Langham Tony PY - 2018 Y1 - 2018/01/01 TI - Index T2 - Reputation Management T3 - PRCA Practice Guides PB - Emerald Publishing Limited SP - 255 EP - 269 Y2 - 2024/04/18 ER -