This chapter provides several up-to-date examples of failures in companies’ B2B operations and branding for the readers to learn from such mistakes and never repeat them. Usually managers look for best practices in order to develop their knowledge about a certain topic, but one should not disregard the value of learning from mistakes, which may be as useful if not more efficient than obtaining knowledge from best practices. The chapter examines what kind of B2B failures are likely to happen to companies in various industries and B2B branding situations and provides a detailed case of a blunder that occurred with the Finnish multinational IT services company Tieto. In addition to accentuating errors, the chapter goes further and tries to uncover the reasons why blunders occur and provides advices on how to avoid them and what to do when a mistake has already been made.
Cederqvist, A., Sundén, D. and Wilenius, J. (2018), "Dangerous Mistakes and Severe Blunders within B2B Branding", Koporcic, N., Ivanova-Gongne, M., Nyström, A. and Törnroos, J. (Ed.) Developing Insights on Branding in the B2B Context, Emerald Publishing Limited, pp. 195-217. https://doi.org/10.1108/978-1-78756-275-220181011Download as .RIS
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