TY  - CHAP
AB  - Abstract This chapter summarises the findings of a case study on social media activity during the 22 July 2011 terrorist attacks in Norway. Based on these findings and on theories and previous research on the role of social media in situation awareness (SA) configuration during crisis situations, the chapter offers seven recommendations for key communicators in official crisis management and response institutions, journalistic institutions, NGOs and others: (1) acknowledge social media as important and master monitoring and management of features across social media; (2) synchronise communication and establish a standard operating procedure (SOP); (3) establish and make known a joint social media emergency account; (4) participate, interact and take the lead; (5) be aware of non-hashtagged content; (6) implement verification tools and practices and (7) engage with and learn from celebrities.
SN  - 978-1-78756-269-1, 978-1-78756-272-1/
DO  - 10.1108/978-1-78756-269-120181017
UR  - https://doi.org/10.1108/978-1-78756-269-120181017
AU  - Steensen Steen
AU  - Frey Elsebeth
AU  - Hornmoen Harald
AU  - Ottosen Rune
AU  - Konow-Lund Maria Theresa
ED  - Harald Hornmoen
ED  - Klas Backholm
PY  - 2018
Y1  - 2018/01/01
TI  - Social Media and Situation Awareness during Terrorist Attacks: Recommendations for Crisis Communication
T2  - Social Media Use in Crisis and Risk Communication
PB  - Emerald Publishing Limited
SP  - 277
EP  - 295
Y2  - 2024/09/20
ER  -