TY  - CHAP
AB  - Abstract This chapter analyses the Norwegian Twitter-sphere during and in the aftermath of the terrorist attack in Norway on 22 July 2011. Based on a collection of 2.2 million tweets representing the Twitter-sphere during the period 20 July–28 August 2011, the chapter seeks answers to how the micro-blogging services aided in creating situation awareness (SA) related to the emergency event, what role hashtags played in that process and who the dominant crisis communicators were. The chapter is framed by theories and previous research on SA and social media use in the context of emergency events. The findings reveal that Twitter was important in establishing SA both during and in the aftermath of the terrorist attack, that hashtags were of limited value in this process during the critical phase, and that unexpected actors became key communicators.
SN  - 978-1-78756-269-1, 978-1-78756-272-1/
DO  - 10.1108/978-1-78756-269-120181006
UR  - https://doi.org/10.1108/978-1-78756-269-120181006
AU  - Steensen Steen
ED  - Harald Hornmoen
ED  - Klas Backholm
PY  - 2018
Y1  - 2018/01/01
TI  - Tweeting Terror: An Analysis of the Norwegian Twitter-sphere during and in the Aftermath of the 22 July 2011 Terrorist Attack
T2  - Social Media Use in Crisis and Risk Communication
PB  - Emerald Publishing Limited
SP  - 15
EP  - 41
Y2  - 2024/04/24
ER  -