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How to Design Incremental CX Improvements

Robert Dew (Coriolis Innovation, Australia with Cyrus Allen)

Customer Experience Innovation

ISBN: 978-1-78754-787-2, eISBN: 978-1-78754-786-5

Publication date: 13 August 2018

Citation

Dew, R. (2018), "How to Design Incremental CX Improvements", Customer Experience Innovation, Emerald Publishing Limited, Leeds, pp. 73-124. https://doi.org/10.1108/978-1-78754-786-520181006

Publisher

:

Emerald Publishing Limited

Copyright © 2018 Emerald Publishing Limited