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Prelims

Karen Jaw-Madson (Co.- Design of Work Experience, USA)

Culture Your Culture

ISBN: 978-1-78743-899-6, eISBN: 978-1-78743-898-9

Publication date: 14 June 2018

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Citation

Jaw-Madson, K. (2018), "Prelims", Culture Your Culture, Emerald Publishing Limited, Leeds, pp. i-xiv. https://doi.org/10.1108/978-1-78743-898-920181001

Publisher

:

Emerald Publishing Limited

Copyright © Karen Jaw-Madson

Half Title Page

CULTURE YOUR CULTURE

Innovating Experiences @Work

Title Page

CULTURE YOUR CULTURE

Innovating Experiences @Work

BY

KAREN JAW-MADSON

Co.- Design of Work Experience, USA

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley, BD16 1WA, UK

© Karen Jaw-Madson. Published under exclusive licence.

No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters’ suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78743-899-6 (Print)

ISBN: 978-1-78743-898-9 (Online)

ISBN: 978-1-78754-501-4 (Epub)

List of Figures

Chapter 1
Figure 1.1. Context as a Hierarchy. 12
Figure 1.2. Context as a System. 12
Figure 1.3. Context by Scale. 13
Chapter 2
Figure 2.1. McGaugh Hall, UC Irvine, Designed by Architect Arthur Erickson. 18
Figure 2.2. DOWE Process Overview. 23
Figure 2.3. DOWE Process (Detailed View). 25
Chapter 3
Figure 3.1. DOWE Network. 33
Figure 3.2. DOWE Process (Detailed View). 40
Chapter 5
Figure 5.1. Matching Users to Methodology. 75
Figure 5.2. Sorting Data. 76
Figure 5.3. Data Storage. 77
Figure 5.4. Team Barometer. 78
Figure 5.5. Marsick and Watkins’ Informal and Incidental Learning Model. 79
Figure 5.6. Sorting for Insights. 85
Figure 5.7. Provocative Proposition Chart. 92
Figure 5.8. Culture Infographic Sample 1. 93
Figure 5.9. Culture Infographic Sample 2. 93
Figure 5.10. Experience/Journey Map. 95
Figure 5.11. Spaghetti Diagram (before). 95
Figure 5.12. Spaghetti Diagram (after). 96
Figure 5.13. Establishing Criteria. 99
Figure 5.14. Organization Criteria. 100
Figure 5.15. Employee Criteria. 100
Chapter 6
Figure 6.1. Brainstorm Mindmap. 117
Chapter 7
Figure 7.1. Example of Prototype. 130
Figure 7.2. Constraints. 133
Chapter 8
Figure 8.1. Roadmap Matrix. 141
Figure 8.2. Burke–Litwin Model. 147
Figure 8.3. Roadmap Matrix. 156
Figure 8.4. Integration of Maturity Levels. 157
Figure 8.5. Line of Sight. 158
Figure 8.6. Work Streams. 158
Figure 8.7. Action Plan Template with RACI. 161
Figure 8.8. POV Range. 162
Chapter 10
Figure 10.1. Business Strategy DOWE Targets. 193
Figure 10.2. Employment Cycle DOWE Targets. 194
Figure 10.3. Interactions DOWE Targets. 196
Figure 10.4. The DOWE Experience Word Cloud/Wordle. 201

Acknowledgments

“Thank God.”

This phrase comes up in conversation quite often. The thing about common colloquialisms is that they sometimes lose meaning, and as a result, impact. And yet when it came to sitting down and writing my acknowledgments, “Thank God” was the first thing that came to mind. It speaks volumes for how I feel. This book played a part in my greater personal, spiritual, and professional journey over the last few years. By 2013, climbing up the corporate ladder left me unhealthy in body and spirit. I was burned out and wondered where my pursuit of an inspired, thriving life went astray. Over the course of time, I made a commitment to take better care of myself. The aim: to focus on work where I could truly find passion, make a difference, and personally grow. A folder on my computer is named “My New Life” and indeed it is.

At the tail end of this book project, my life (and my heart) expanded even more with the arrival of my son, who was aptly named Christian Hong-Ji. I am amazed at the abundance of good things that matter most. They exist in spite of the crazy world we share and the unique set of struggles each one of us are challenged to overcome. I hope to never lose sight of that fact.

So when I say “Thank God,” I am referring to first and foremost my profound gratefulness for the many blessings in my life that afforded me the opportunity to write this book and survive working independently. Were it not for my faith, my family, my friends, and colleagues along the way, I would not be where I am today. I truly could not have done this on my own. There are many to thank, especially Jesus Christ my savior, my parents Paul and Amy, best-husband-in-the-world Jason, my siblings, Timothy and Christine, and my extended friends and family for your steadfast encouragement and support. Thank you to Dr. Tom Keller, my chiropractor in the Midwest and informal life guide. You so patiently saw me through my healing journey with wonderful stories, gentle questions, and chicken soup for both the soul and the body. Ron and Patricia, thank you for giving us our fresh start in CA. Much love to all.

I also have so much gratitude for Emerald, who saw the potential in my proposal – Pete Baker for bringing me in, Eve Hawksworth for getting things going, and Helen Alexander for the dedication and partnership throughout the editorial process. I’d also like to recognize Abi Masha and Sujatha Subramaniane for your partnership and hard work during the final edits of this manuscript. Thank you Dr. dt ogilvie for introducing me to my publisher in the first place. Eric Rayman, how glad I am to have met you through Timothy Rogers. Your sage advice on contracts was so invaluable. My appreciation is worth repeating for my husband Jason Madson, this book’s very first editor and greatest cheerleader, and my sister, Christine Usmen, a busy working mom, for reading, editing, and providing your opinions and reactions. Special thanks also to Dr Rochelle Parks-Yancy for your thorough academic review and Annetta Hanna for your willingness to work with me in shaping the manuscript as my developmental editor. Not only were you wonderful to work with, but your coaching made this final version so much better than the first. I built greater confidence and skill under your tutelage.

For your time and willingness to provide stimulating conversation during the writing of this book, I’d like to recognize Len Banks, Becky Bearse, Carol Cherkis, Lawrence Chi, Rick DeVleeschouwer, David Esposito, Hua Han, Beth Kavelaris, Laura McHugh, Rick Moyer, Joe Mulhearn, Patrick O’Brien, Francine Parham, David Perls, Karen Smith, Brian Sorge, Mark Wefler, and Lindsay Wolff Logsdon. Your perspective inspired and kept me from feeling too lonely while writing.

I have many intellectual heroes, some of which were mentioned in this book: Tim Brown, W. Warner Burke, David Cooperrider, Jeanne Liedtka, Roger Martin, and Peter Senge. Many more have encouraged and stimulated this curious mind and fed its learning. This book is my contribution and in appreciation for your pioneering work.

All of you, named here or not, who have been a part of my life and contributed to my experiences, I offer my sincere thanks once again and dedicate this book to you.

Karen Jaw-Madson

Redwood City, CA

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