This chapter operationalises the concept of HR innovation in the context of the hotel industry; it analyses the key HR activities in hotel operations with regard to the extent to which they are digitalised; and it develops a model of HR digitalisation that can be applied to the hotel and other industries. This research, therefore, contributes to the existing body of knowledge on HR innovation with a specific focus on the hotel industry.
Jooss, S. and Burbach, R. (2017), "Assessing the Degree of Human Resource Innovation: An Exploratory Analysis of Irish Hotel Corporations", Bondarouk, T., Ruël, H.J.M. and Parry, E. (Ed.) Electronic HRM in the Smart Era (The Changing Context of Managing People), Emerald Publishing Limited, Bingley, pp. 33-57. https://doi.org/10.1108/978-1-78714-315-920161002
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