As the experience-based service design has been increasingly receiving the attention of the business’ managers in the tourism sector, an overview examination of experience design, and being instructional guide will direct them to implicate the dimensions in practice.
GÃ¼zel, Ã. (2016), "Experience-Based Service Design", Sotiriadis, M. and Gursoy, D. (Ed.) The Handbook of Managing and Marketing Tourism Experiences, Emerald Group Publishing Limited, pp. 3-20. https://doi.org/10.1108/978-1-78635-290-320161001Download as .RIS
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