Human resource management, strategic management, organisational behaviour.
Graduate and post graduate students of management, organisational behaviour and strategic HRM.
This case is about a small company named Pointsoft Pvt. Ltd, which is a 25-year-old software company situated in Pune, India. Thanks to the IT boom, the company grew well under the leadership of Aravind, who is the managing director. Aravind took care of all matters related to human resources (HR) directly. So far, the company never had any HR manager, but now Aravind thought about handing over HR matters to an HR manager. After much scrutiny Meenaxi was appointed as HR manager. The case then proceeds narrating a series of incidents after the arrival of the new HR manager and how there began a clash between the new HR manager and the senior management team of the firm. A situation then arose where the HR manager, after one year of service, submitted her resignation quoting that she was being harassed by the senior management team. The core issues in this case are whether Pointsoft's decision of having an HR manager was right and whether the decision of having appointed Meenaxi was right.
Expected learning outcomes
The case brings out the necessary characteristics of an HR manager by showing the undesirable characteristics of an HR manager. The case also highlights typical issues of working in a small Indian firm which is trying to rise to a globalised setting. The case will also help the students understand about organisational culture and the importance of gelling with the same.
Teaching notes are available. Please consult your librarian for access.
The author would like to acknowledge the Managing Director and the Chief Operating Officer of the Organisation which has been taken for study, The author was invited as a consultant and trainer for this organisation, which actually became the basis for this case study write up.
The author would like to acknowledge the organization and the management whose name is faked here as Pointsoft. It was also requested by the management of the organization not to disclose the real name, as the case contains highly confidential and internal matters, which was brought out during detailed counseling sessions.
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