Human resource development/management and change management.
The case is suitable for final year undergraduate human resource development/management or specialist HRM Master's programs (strategic HRM/HRD).
The case study highlights the challenges of managing change and growth in India's dynamic business process outsourcing sector. The choice of a large and complex organisation brings to the fore the complexity of decision making and how various factors shape the development of critical organisational capabilities and training provision.
Expected learning outcomes
Depending on the level of the class and the emphasis, one or more of the following learning outcomes can be achieved from this case study. Following thecase analysis, students should be able to: discuss the key challenges faced by BPOLAND; identify and analyse the various influences of internal and external factors on training provision; understand the importance of forging partnerships with key functional groups for shaping training and organisational capabilities; analyse the dynamic interactions between the various factors and training provision; analyse the relationship between BPOLAND's competitive strategy and its training choices (make versus buy); evaluate the role of training in developing organisational capabilities; and strategise a way forward for the person responsible for learning and development.
Teaching notes are available; please contact your librarian for access.
The authors acknowledge and give thanks for the funding this research project has received from The Open Polytechnic of New Zealand and Victoria University of Wellington, New Zealand. They note and acknowledge that some of the data from this case study have been published, in part, in the form of journal articles by the first author (see the reference list in the teaching notes).
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