Satisfaction assessment in construction projects: a conceptual framework
Built Environment Project and Asset Management
ISSN: 2044-124X
Article publication date: 6 July 2012
Abstract
Purpose
The purpose of this paper is to discuss the development of a system that would facilitate collaboration of different participants or groups in construction project teams, so as to improve productivity and success as well as minimize dissatisfaction in the construction industry.
Design/methodology/approach
In order to explore the satisfaction relationship between participants of the construction project team and the importance associated with the team's satisfaction attributes, this study develops a framework that logically integrates the different clients and participants, and captures the importance associated with satisfying every participant represented in the project team.
Findings
The framework specifically provides a platform for evaluating satisfaction by carefully considering a number of vital issues: clients/project participants that make up a given construction project, attributes of satisfaction, level of importance given to the attributes, and pre‐ and post‐assessment of participants, in relation to how much they meet the defined satisfaction attributes.
Originality/value
The framework provides a sound and systematic foundation for developing and linking the concepts of satisfaction, satisfaction attributes and satisfaction assessment, with an aim of determining the extent by which the team members meet one another's satisfaction attributes when being assessed.
Keywords
Citation
Nzekwe‐Excel, C. (2012), "Satisfaction assessment in construction projects: a conceptual framework", Built Environment Project and Asset Management, Vol. 2 No. 1, pp. 86-102. https://doi.org/10.1108/20441241211235071
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited