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Organizational emotional intelligence: development of a model

Gabriele Giorgi (Department of Psychology, Universita' Europea Roma, Rome, Italy)

International Journal of Organizational Analysis

ISSN: 1934-8835

Article publication date: 8 March 2013

Abstract

Purpose

The purpose of this paper is to focus on two research questions. First, how are emotional competencies related? Second, are organizations emotionally intelligent?

Design/methodology/approach

This study used a new instrument (Organizational Emotional Intelligence Questionnaire, ORG‐EIQ) to measure emotional and organizational intelligence competencies of 1,506 employees in 20 Italian organizations. Structural equation modeling, intraclass correlation coefficients and tests of mean differences were used to analyze the research questions.

Findings

This study suggests that organizational emotional intelligence (EI) is an important framework to examine in future research.

Practical implications

Usefulness of the findings for public and private companies is explored.

Originality/value

The study provides preliminary feedback on the possibility of detection of variations in EI levels across organizations and highlights relevant implications accordingly.

Keywords

Citation

Giorgi, G. (2013), "Organizational emotional intelligence: development of a model", International Journal of Organizational Analysis, Vol. 21 No. 1, pp. 4-18. https://doi.org/10.1108/19348831311322506

Publisher

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited