A standardised approach to the world? IKEA in China

Abstract

Purpose

The purpose of this paper is to analyse the marketing strategy in China of the furnishing retailer IKEA in the context of standardisation and adaptation of marketing activities. IKEA's strategy in China is compared to its corporate strategy throughout the rest of the world.

Design/methodology/approach

The four P classifications are used as a framework to compare the central marketing strategies of IKEA with marketing strategies used in China. The paper builds on both primary and secondary data. Interviews with senior managers at IKEA are conducted and studies on business and retailing in China are used.

Findings

The marketing strategies used by IKEA in China are found to be different from the standardised strategies it uses throughout the rest of the world. Several of the changed strategies are central to the business concept of IKEA.

Research limitations/implications

The present paper shows the challenges for a standardised marketing concept and its implications.

Originality/value

The paper provides, in the context of the standardisation and adaptation of marketing activities, a more nuanced and up‐to‐date picture of the strategies used by IKEA compared to previous studies.

Citation

Johansson, U. and Thelander, Å. (2009), "A standardised approach to the world? IKEA in China", International Journal of Quality and Service Sciences, Vol. 1 No. 2, pp. 199-219. https://doi.org/10.1108/17566690910971454