The purpose of the paper is to elaborate, interpret, discuss and decode excellence in a new way by focusing on some of the critical success factors for attaining and sustaining excellence.
The framework used for analysis is an old text which explains how to attain excellence. Literature references from 2,500 years back and to excellence literature from the last 25 years, together with a few case studies, are used to “de‐code” the meaning and the complexity of the old text.
After final reflections it is concluded that the old text contains deep meanings and cover the complex nature of attaining and sustaining excellence. The few sentences are a kind of code, a crystallized form explaining how excellence can be attained.
This kind of analysis has not been done before. It is believed that the findings will have a great value both for researchers and for practitioners as well as organizations which are trying to attain excellence.
Mi Dahlgaard‐Park, S. (2009), "Decoding the code of excellence – for achieving sustainable excellence", International Journal of Quality and Service Sciences, Vol. 1 No. 1, pp. 5-28. https://doi.org/10.1108/17566690910945840Download as .RIS
Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited