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Service user perspectives on a new model of inpatient care: a qualitative study

Christine Healey (Division of Psychiatry, University of Liverpool and Mersey Care NHS Trust)
Catherine Mills (Service User and Carer Researcher, Mersey Care NHS Trust)
Vikki Fahey (Service User and Carer Researcher, Mersey Care NHS Trust)
Cathy Hyde‐Price (Service User and Carer Researcher, Mersey Care NHS Trust)
Jinesh Shah (Psychiatry, Mersey Care NHS Trust)
Peter Kinderman (Division of Clinical Psychology, University of Liverpool)

The Journal of Mental Health Training, Education and Practice

ISSN: 1755-6228

Article publication date: 20 July 2009

118

Abstract

The New Ways of Working (NWW) initiative was launched in 2004 to build a more flexible and skilled mental health workforce. This paper explores the journey through inpatient care under a new acute care team (ACT) model, piloted in Mersey Care NHS Trust as part of the redesign of services under the NWW. Fourteen service users were interviewed face‐to‐face, using an interview schedule of open‐ended questions administered by service user and carer interviewers. Service user perspectives on the admission process and inpatient care were reported as predominantly negative. Service user perspectives on the discharge process and aftercare were reported as predominantly positive. The need for clear and unambiguous care pathways, adequate information, good communication, and to have continuity of care and positive relationships with staff emerged as key themes.

Keywords

Citation

Healey, C., Mills, C., Fahey, V., Hyde‐Price, C., Shah, J. and Kinderman, P. (2009), "Service user perspectives on a new model of inpatient care: a qualitative study", The Journal of Mental Health Training, Education and Practice, Vol. 4 No. 2, pp. 29-36. https://doi.org/10.1108/17556228200900016

Publisher

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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