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Challenges and innovations in hotel operations in Canada

Chandana (Chandi) Jayawardena (Chandi J. Associates Consulting, Oakville, Canada)
Fred Lawlor (G7 Hospitality Group, Mississauga, Canada)
J. Charles Grieco (The Ontario Hostelry Institute, Toronto, Canada)
Michel Savard (School of Hospitality and Tourism, Algonquin College, Ottawa, Canada)
Michael Tarnowski (School of Hospitality and Tourism, Algonquin College, Ottawa, Canada)

Worldwide Hospitality and Tourism Themes

ISSN: 1755-4217

Article publication date: 5 April 2013

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Abstract

Purpose

This paper aims to analyse key challenges Canadian hotels are facing, and to suggest innovative steps to make hotel operations in Canada more successful.

Design/methodology/approach

The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel operations is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?”

Findings

The paper provides valuable information on hotel management and operations, and outlines innovative solutions to key challenges Canadian hotels are facing.

Practical implications

The paper highlights effective approaches to managing hotel operations. The authors propose segment‐specific, tailor‐made training sessions for the diverse workforce of today.

Originality/value

The paper draws on the authors' experience and observations to explain how hoteliers can implement innovative change that enables them to achieve greater operational success. As the team of authors represents both academia and the industry, including a former general manager of the largest hotel in Canada, this paper will be of immense value to students, educators, and researchers, as well as industry leaders.

Keywords

Citation

Jayawardena, C.(C)., Lawlor, F., Grieco, J.C., Savard, M. and Tarnowski, M. (2013), "Challenges and innovations in hotel operations in Canada", Worldwide Hospitality and Tourism Themes, Vol. 5 No. 2, pp. 177-189. https://doi.org/10.1108/17554211311314128

Publisher

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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