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Removing communication barriers at work: What workforce diversity means for the hospitality industry

Juan M. Madera (C.N. Hilton Hotel and College, University of Houston, Houston, Texas, USA)

Worldwide Hospitality and Tourism Themes

ISSN: 1755-4217

Article publication date: 30 August 2011

Abstract

Purpose

The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences.

Design/methodology/approach

This paper reviews some of the key contributions arising from this theme issue.

Findings

The summary highlights the research on workforce and diversity and communication barriers and discusses the implications of diversity for hospitality employers and researchers.

Research limitations/implications

Diversity is a modern day reality that brings challenges and opportunities to hospitality operators.

Originality/value

The research in this theme provides insight from both practitioner and academic perspectives as to how employers can remove communication barriers at the workplace.

Keywords

Citation

Madera, J.M. (2011), "Removing communication barriers at work: What workforce diversity means for the hospitality industry", Worldwide Hospitality and Tourism Themes, Vol. 3 No. 4, pp. 377-380. https://doi.org/10.1108/17554211111162480

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited