The Sandals philosophy: exceeding guest expectations – now and in the future

Abstract

Purpose

This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company.

Design/methodology/approach

The paper profiles the company's growth and approach to human resource development.

Findings

The paper concludes that an active, practical learning method is the most suitable development process to enable personal, professional and organizational development.

Practical implications

The paper illustrates the importance of organizational learning in sustaining corporate success.

Originality/value

The paper provides a perspective on the business philosophy that underpins the development of Sandals Resorts International.

Citation

Brown, P., Hassan, S. and Teare, R. (2011), "The Sandals philosophy: exceeding guest expectations – now and in the future", Worldwide Hospitality and Tourism Themes, Vol. 3 No. 1, pp. 8-13. https://doi.org/10.1108/17554211111104907