Weighing the option of biometrics in the hospitality industry
Abstract
Purpose
The purpose of this paper is to provide a practitioner perspective on the growing influence and impact of biometric technology on the hospitality industry.
Design/methodology/approach
The paper outlines the different types of biometric authentication and its uses in hospitality operations and explores current and future applications in providing secure and safe guest services.
Findings
The paper cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management.
Practical implications
The paper aligns technological advances with the experiences of a senior professional's personal experience in operating and managing restaurants.
Originality/value
The paper offers a strategic viewpoint on the potential range of applications for biometric verification and explores some of the complexities arising from its adoption and application to hospitality operations.
Keywords
Citation
Warren, K. (2010), "Weighing the option of biometrics in the hospitality industry", Worldwide Hospitality and Tourism Themes, Vol. 2 No. 1, pp. 100-109. https://doi.org/10.1108/17554211011012630
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited