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Weighing the option of biometrics in the hospitality industry

Kelly Warren (Ceviche Tapas Bar and Restaurants, Orlando, Florida, USA)

Worldwide Hospitality and Tourism Themes

ISSN: 1755-4217

Article publication date: 2 February 2010

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Abstract

Purpose

The purpose of this paper is to provide a practitioner perspective on the growing influence and impact of biometric technology on the hospitality industry.

Design/methodology/approach

The paper outlines the different types of biometric authentication and its uses in hospitality operations and explores current and future applications in providing secure and safe guest services.

Findings

The paper cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management.

Practical implications

The paper aligns technological advances with the experiences of a senior professional's personal experience in operating and managing restaurants.

Originality/value

The paper offers a strategic viewpoint on the potential range of applications for biometric verification and explores some of the complexities arising from its adoption and application to hospitality operations.

Keywords

Citation

Warren, K. (2010), "Weighing the option of biometrics in the hospitality industry", Worldwide Hospitality and Tourism Themes, Vol. 2 No. 1, pp. 100-109. https://doi.org/10.1108/17554211011012630

Publisher

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Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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