TY  - JOUR
AB  - Purpose– The purpose of this paper is to define the quality and productivity problems, and improvement opportunities that face the construction industry today.Design/methodology/approach– The authors conducted interviews and surveys plus they researched pertinent literature to come to their findings.Findings– The paper concludes that there is a lack of good research for improved approaches and that construction work is considered an undesirable profession. It also concludes that there has been a slow change over from quality control (QC) to total quality management (TQM).Research limitations/implications– The research for this paper was limited to surveys and interviews conducted in the USA.Practical implications– The paper concludes that improved quality and productivity is needed to eliminate high levels of waste in the construction industry.Originality/value– The paper defines construction problems as they exist today.
VL  - 24
IS  - 4
SN  - 1754-2731
DO  - 10.1108/17542731211247373
UR  - https://doi.org/10.1108/17542731211247373
AU  - Harrington H. James
AU  - Voehl Frank
AU  - Wiggin Hal
ED  - Madhav Sinha
PY  - 2012
Y1  - 2012/01/01
TI  - Applying TQM to the construction industry
T2  - The TQM Journal
PB  - Emerald Group Publishing Limited
SP  - 352
EP  - 362
Y2  - 2024/04/25
ER  -