Business excellence models and the path ahead …

Abstract

Purpose

Quality research has paved the way for the evolution of several business excellence models/national quality awards (BEMs/NQAs). This paper aims to review the evolution of BEMs/NQAs and takes a comparative view on these models. It also throws some light on the emerging scenario.

Design/methodology/approach

This study is based on information gathered through an extensive literature review using print media and research databases like Emerald, EBSCO and Pro‐Quest. Discussions with experts helped in reviewing the effectiveness of BEMs and visualising the emerging scenario.

Findings

A paradigm shift has been witnessed in the understanding of quality. Although MBNQA, EFQM and the Deming Prize are the three globally accepted major BEMs, some unique models are also emerging. The paper identifies 100 BEMs/NQAs being used across the world. They are subject to changes according to the evolution of the external environment and are considered a contemporary way to attain excellence. The benefits and limitations of BEMs are identified. BEMs need to be fine‐tuned by incorporating lessons from ancient teachings to attain “sustained business results”.

Research limitations/implications

Although this paper identifies 100 BEMs/NQAs, the author has limited access to the details of these models. While details of some NQAs are available on the web in the native languages of their respective countries, many BEMs/NQAs have limited information in the public domain. Further to this, rapid changes in BEMs/NQAs in line with the evolution of the external environment makes this study even more difficult. Future research may attempt to overcome some of these limitations.

Practical implications

The study is expected to help in reviewing national business excellence strategies. The effectiveness of BEMs/NQAs needs to be examined empirically for sustained results. Ancient teachings provide the clues for sustainable growth.

Originality/value

This paper is based on literature review and interaction with experts. The paper provides a worldwide analysis of BEMs/NQAs and suggests a few emerging dimensions of excellence.

Citation

Talwar, B. (2011), "Business excellence models and the path ahead …", The TQM Journal, Vol. 23 No. 1, pp. 21-35. https://doi.org/10.1108/17542731111097461