TY  - JOUR
AB  - 
VL  - 21
IS  - 6
SN  - 1754-2731
DO  - 10.1108/17542730910995891
UR  - https://doi.org/10.1108/17542730910995891
AU  - Narasimhan K.
PY  - 2009
Y1  - 2009/01/01
TI  - Voice of the Customer: Capture and Analysis
T2  - The TQM Journal
PB  - Emerald Group Publishing Limited
SP  - 636
EP  - 637
Y2  - 2024/04/19
ER  -