Voice of the Customer: Capture and Analysis

K. Narasimhan (Regional Advisor (India), The Emerald Group Publications, UK)

The TQM Journal

ISSN: 1754-2731

Publication date: 2 October 2009

Abstract

Citation

Narasimhan, K. (2009), "Voice of the Customer: Capture and Analysis", The TQM Journal, Vol. 21 No. 6, pp. 636-637. https://doi.org/10.1108/17542730910995891

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.