Voice of the Customer: Capture and Analysis

K. Narasimhan (Regional Advisor (India), The Emerald Group Publications, UK)

The TQM Journal

ISSN: 1754-2731

Publication date: 2 October 2009



Narasimhan, K. (2009), "Voice of the Customer: Capture and Analysis", The TQM Journal, Vol. 21 No. 6, pp. 636-637. https://doi.org/10.1108/17542730910995891

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Copyright © 2009, Emerald Group Publishing Limited

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