Total quality management in Indian industries: relevance, analysis and directions

Raj Kumar (Mechanical Engineering Department, Shri krishan Institute of Engineering and Technology, Kurukshetra, India)
Dixit Garg (Mechanical Engineering Department, National Institute of Technology, Kurukshetra, India)
T.K. Garg (Mechanical Engineering Department, National Institute of Technology, Kurukshetra, India)

The TQM Journal

ISSN: 1754-2731

Publication date: 2 October 2009

Abstract

Purpose

The purpose of this paper is to analyze the various factors important for total quality management implementation in various manufacturing organizations and to assess their relevance for Indian manufacturing organizations.

Design/methodology/approach

A literature review was conducted for important factors and a survey approach was used to collect relevant data from industries. Further data were used to establish a model.

Findings

It is shown that customer focus must be the prime objective for various industries to achieve total quality management. All the factors must be used systematically to achieve total quality management (TQM) and it can be done efficiently by using a model having four phases to implement TQM.

Originality/value

The paper will be useful for manufacturing as well as service industries that are in the starting phase of TQM implementation or have already failed to implement TQM at their works.

Keywords

Citation

Kumar, R., Garg, D. and Garg, T. (2009), "Total quality management in Indian industries: relevance, analysis and directions", The TQM Journal, Vol. 21 No. 6, pp. 607-622. https://doi.org/10.1108/17542730910995873

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.