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Kansei/affective engineering design: A methodology for profound affection and attractive quality creation

Jens J. Dahlgaard (Department of Management and Engineering, Linköping University, Linköping,Sweden)
Simon Schütte (Department of Management and Engineering, Linköping University, Linköping,Sweden)
Ebru Ayas (Department of Management and Engineering, Linköping University, Linköping,Sweden)
Su Mi Dahlgaard‐Park (Institute of Service Management, Lund University, Helsingborg, Sweden)

The TQM Journal

ISSN: 1754-2731

Article publication date: 13 June 2008

Abstract

Purpose

The purpose of the paper is to present and discuss the Kansei engineering (KE) methodology, and to reflect on the future development of KE. The paper presents a model of the KE methodology and illustrates how this model was applied on a simple example which all may understand – design of a new chocolate bar.

Design/methodology/approach

The research methodology is a combination of desk research (literature analysis), data collection, data analysis, reflections and model building.

Findings

The paper suggests a structural model as a possible expanded framework for future Kansei/affective engineering research studies. According to the model profound affection is a result of the following six enabler factors: sensing experience; emotional experiences (Kansei); behavioural experiences/action; social experiences/interactions and relations; spiritual experiences/moral, ethics; intellectual experiences/cognition.

Originality/value

The paper defines “Profound affection” as a very comprehensive state, which is a result of a combination of sensing, intellectual/cognitive, emotional, social, behavioural and spiritual experiences. “Profound affection” is not only a result of sensing or emotional experiences.

Keywords

Citation

Dahlgaard, J.J., Schütte, S., Ayas, E. and Mi Dahlgaard‐Park, S. (2008), "Kansei/affective engineering design: A methodology for profound affection and attractive quality creation", The TQM Journal, Vol. 20 No. 4, pp. 299-311. https://doi.org/10.1108/17542730810881294

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited