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Towards an integrated national quality award in Kenya

Simmy Marwa (European Centre for Total Quality Management (ECTQM), School of Management, University of Bradford, Bradford, UK)
Mohamed Zairi (European Centre for Total Quality Management (ECTQM), School of Management, University of Bradford, Bradford, UK)

The TQM Journal

ISSN: 1754-2731

Article publication date: 25 April 2008

Abstract

Purpose

This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award.

Design/methodology/approach

This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives, procedures, examination criteria, principles and frameworks are discussed and lists of respective award recipients presented. A national quality award scheme integrating these initiatives and awards modelled on the Brazilian national quality award is then proposed for adoption.

Findings

While the quality revolution is increasingly being felt in several sectors of the Kenyan economy, courtesy of several sectoral quality initiatives and award schemes, nonetheless, these seem inadequate and cannot keep pace with global competition; hence the need for a national quality award with an expanded mandate, thrust and appeal beyond the narrow sectoral confines.

Originality/value

The paper brings to the attention of practitioners the need for integration of quality initiatives and awards into a national quality award.

Keywords

Citation

Marwa, S. and Zairi, M. (2008), "Towards an integrated national quality award in Kenya", The TQM Journal, Vol. 20 No. 3, pp. 249-264. https://doi.org/10.1108/17542730810867263

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited