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A great place to live, work and play: Conceptualising place satisfaction in the case of a city's residents

Andrea Insch (University of Otago, Dunedin, New Zealand)
Magdalena Florek (The Poznan University of Economics, Poznan, Poland)

Journal of Place Management and Development

ISSN: 1753-8335

Article publication date: 25 July 2008

Abstract

Purpose

A city's resident population is strategically the most valuable segment among those targeted by place marketing practitioners. Residents' quality of life and their satisfaction with their city of residence should be the ultimate aim of place management. The aim of this paper is, therefore, to develop a conceptualisation of place satisfaction for city residents that can be applied by place managers.

Design/methodology/approach

By reviewing prior definitions and conceptualisations of the related concepts of quality of life and satisfaction, a model of city resident place satisfaction is presented.

Findings

From a broad survey of the literature, three main fields were identified that have dealt with satisfaction – psychology, sociology and human ecology, and marketing. Drawing on, and integrating insights from, these separate, yet interrelated fields, the concept of resident place satisfaction is established and then the identified components of the working model of resident place satisfaction are presented.

Practical implications

The tensions facing place managers in satisfying internal targets' interests are outlined, followed by examples of performance measures and indicators designed to support place managers' complex task of positively shaping the lifestyles of their city inhabitants, workers and pleasure seekers.

Originality/value

The sub‐field of place management and marketing has emerged in the last decade and recognises satisfaction with a place as important, but, as yet, this concept remains theoretically undeveloped. This paper draws on concepts from other, related disciplines to establish the concept of resident place satisfaction as a contribution to the theory and practice of place management.

Keywords

Citation

Insch, A. and Florek, M. (2008), "A great place to live, work and play: Conceptualising place satisfaction in the case of a city's residents", Journal of Place Management and Development, Vol. 1 No. 2, pp. 138-149. https://doi.org/10.1108/17538330810889970

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited