Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka

Abstract

Purpose

The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees.

Design/methodology/approach

There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey.

Findings

The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours.

Originality/value

A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.

Citation

Wickramasinghe, V. and Kumara, S. (2010), "Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka", Strategic Outsourcing: An International Journal, Vol. 3 No. 1, pp. 20-32. https://doi.org/10.1108/17538291011023052