Books and journals Case studies Expert Briefings Open Access
Advanced search

A total change management model for successful growth of housing associations

Terence Y.M. Lam (Department of the Built Environment, Faculty of Science and Technology, Anglia Ruskin University, Chelmsford, UK)

International Journal of Housing Markets and Analysis

ISSN: 1753-8270

Publication date: 7 August 2009

Abstract

Purpose

–

In the trend of mergers and growth of housing associations in the UK for providing more efficient and diversified services, the purpose of this paper is to develop an effective management model for planning and implementation of drastic, transformational changes to their organisational structures and operations, through two international organisational contexts in the social housing sector.

Design/methodology/approach

–

Multiple‐case study methodology was used to examine the change policies and approaches in five major housing organisations experiencing rapid growth, including four housing associations in the UK and the Hong Kong Housing Authority, in order to verify the theoretical total change management framework, which are developed from organisational change management and project management theories.

Findings

–

Organisational change management measures alone cannot fully explain all the successful cases. They should be applied along with project management approaches to plan and implement governance changes to ensure successful growth of housing associations. A total change management approach should be adopted, with changes focused on organisational competencies, a clear relationship of the main board and its regional members, a wider resident involvement and a variety of partnerships, as well as implementation measures focused on allocation of sufficient resources for project management steering, monitoring of organisational performance, and bottom‐up staff involvement.

Research limitations/implications

–

The total change management framework is developed based on five major cases. It forms the baseline on which further research can build to develop effective change management measures in many other social housing organisation settings.

Practical implications

–

A total change management approach should be adopted to plan and steer changes to governance structures and operations in large housing associations.

Originality/value

–

This study contributes to change management for successful growth of housing organisations through development of a unique total change management model to facilitate mergers and growth.

Keywords

  • Housing
  • Acquisitions and mergers
  • Growth
  • Change management
  • United Kingdom

Citation

Lam, T.Y.M. (2009), "A total change management model for successful growth of housing associations", International Journal of Housing Markets and Analysis, Vol. 2 No. 3, pp. 263-275. https://doi.org/10.1108/17538270910977554

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

Please note you do not have access to teaching notes

You may be able to access teaching notes by logging in via Shibboleth, Open Athens or with your Emerald account.
Login
If you think you should have access to this content, click the button to contact our support team.
Contact us

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
Login
To rent this content from Deepdyve, please click the button.
Rent from Deepdyve
If you think you should have access to this content, click the button to contact our support team.
Contact us
Emerald Publishing
  • Opens in new window
  • Opens in new window
  • Opens in new window
  • Opens in new window
© 2021 Emerald Publishing Limited

Services

  • Authors Opens in new window
  • Editors Opens in new window
  • Librarians Opens in new window
  • Researchers Opens in new window
  • Reviewers Opens in new window

About

  • About Emerald Opens in new window
  • Working for Emerald Opens in new window
  • Contact us Opens in new window
  • Publication sitemap

Policies and information

  • Privacy notice
  • Site policies
  • Modern Slavery Act Opens in new window
  • Chair of Trustees governance statement Opens in new window
  • COVID-19 policy Opens in new window
Manage cookies

We’re listening — tell us what you think

  • Something didn’t work…

    Report bugs here

  • All feedback is valuable

    Please share your general feedback

  • Member of Emerald Engage?

    You can join in the discussion by joining the community or logging in here.
    You can also find out more about Emerald Engage.

Join us on our journey

  • Platform update page

    Visit emeraldpublishing.com/platformupdate to discover the latest news and updates

  • Questions & More Information

    Answers to the most commonly asked questions here