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Leadership development initiatives underlie individual and system performance in a US public healthcare delivery system

Nancy Borkowski (Chapman Graduate School of Business, Florida International University, Miami, Florida, USA)
Gloria Deckard (Department of Decision Sciences and Information Systems, College of Business Administration, Florida International University, Miami, Florida, USA)
Mimi Weber (Organizational Development, Memorial Healthcare System, Hollywood, Florida, USA)
Laurie A. Padron (Organizational Development, Memorial Healthcare System, Hollywood, Florida, USA)
Suzanne Luongo (Organizational Development, Memorial Healthcare System, Hollywood, Florida, USA)

Leadership in Health Services

ISSN: 1751-1879

Publication date: 4 October 2011

Abstract

Purpose

The purpose of this case study was to gather participants' perceptions of the impact of Memorial Healthcare System's Pillars of Leadership Academy's leadership development programs on an individual, professional and organizational level.

Design/methodology/approach

Through a mixture of in‐person and telephone structured interviews, the researchers collected and analyzed qualitative data to explore the experiences of participants from the leadership development programs.

Findings

The major themes that interviewees mentioned as impacts of their participation in the mentoring programs closely parallel the foundations of transformational leadership. This suggests that the goals of the Pillars of Leadership Academy have been successful in developing leaders, which provides the basis for improved organizational as well as individual performance.

Practical implications

Developing leaders has been identified as one of the most pressing challenges for the future. Memorial Healthcare System (MHS) demonstrates that theory‐ and competency‐based leadership development programs can contribute to the performance and success of individuals as well as health services organizations.

Originality/value

The success of MHS overall and the contributions of the Pillars of Leadership Academy to the organizational culture and leadership provides a best practice that other organizations can follow regarding the implementation of a success leadership development program.

Keywords

Citation

Borkowski, N., Deckard, G., Weber, M., Padron, L.A. and Luongo, S. (2011), "Leadership development initiatives underlie individual and system performance in a US public healthcare delivery system", Leadership in Health Services, Vol. 24 No. 4, pp. 268-280. https://doi.org/10.1108/17511871111172321

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited