The challenges of informed citizen participation in change
Transforming Government: People, Process and Policy
ISSN: 1750-6166
Article publication date: 22 March 2011
Abstract
Purpose
The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation.
Design/methodology/approach
The strategic plans of 24 different UK public service organisations were analysed using NVivo.
Findings
The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident.
Research limitations/implications
The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed.
Originality/value
The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.
Keywords
Citation
Hughes, M. (2011), "The challenges of informed citizen participation in change", Transforming Government: People, Process and Policy, Vol. 5 No. 1, pp. 68-80. https://doi.org/10.1108/17506161111114662
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited