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The challenges of informed citizen participation in change

Mark Hughes (Brighton Business School, University of Brighton, Brighton, UK)

Transforming Government: People, Process and Policy

ISSN: 1750-6166

Article publication date: 22 March 2011

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Abstract

Purpose

The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation.

Design/methodology/approach

The strategic plans of 24 different UK public service organisations were analysed using NVivo.

Findings

The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident.

Research limitations/implications

The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed.

Originality/value

The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.

Keywords

Citation

Hughes, M. (2011), "The challenges of informed citizen participation in change", Transforming Government: People, Process and Policy, Vol. 5 No. 1, pp. 68-80. https://doi.org/10.1108/17506161111114662

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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