The purpose of this paper is to propose a methodological framework for assessing coordination in information intensive processes in a perspective of government innovation needs.
In the literature on e‐government most of the assessment efforts challenge mere technological issues, completeness of supplied services, and number of users “attracted”; we describe a methodological framework for addressing coordination problems in information‐intensive processes, explore the potential effectiveness of the proposed approach within an e‐government system managing authoritative procedures in Natural Parks, and finally discuss strengths and limitations of the methodology.
Provides the framework for testing the proposed methodology in developing land use permissions in natural parks.
The proposed methodology considers that governmental procedure are well monitored and known with respect to information flows, individual tasks and performances. The applicability of the proposed methodology in government processes can present some limitations when dealing with complex and inter‐institutional procedures whose information flows and roles are not clearly identifiable. Moreover, the methodology is dedicated to sequential procedures.
Although other and in some cases more complex methodologies are available to assess coordination, the suggested methodology is easy to be applied and needs information that is not difficult to be acquired. It provides support to improve the analyzed process as it estimates the coordination load involved by different ways to implement it.
The paper approaches the e‐government assessment problem focusing on the opportunity for the organization to learn about itself and producing organizational innovation.
Celino, A., Concilio, G., Pontrandolfo, P. and Scozzi, B. (2008), "Addressing coordination problems in information intensive processes for public management innovation", Transforming Government: People, Process and Policy, Vol. 2 No. 1, pp. 31-46. https://doi.org/10.1108/17506160810862937Download as .RIS
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