The Use of Outcomes to Support Leadership in Clinical Programmes

Abstract

The purpose of this study was to examine the overall quality of care being delivered, and to determine if gender, race, age, and education level affected the quality of care being delivered in inpatient mental health programmes. To accomplish this objective, the study utilised patient survey data collected in 2006. Measures were selected from the survey that best matched the Institute of Medicine's (IOM) six dimensions of quality framework: safe, effective, timely, efficient, equitable and patient‐centred. This study may be a useful tool to guide the assessment of clinical programmes and the role of leadership in this process.

Citation

Williams, C. and Daniels, A. (2007), "The Use of Outcomes to Support Leadership in Clinical Programmes", International Journal of Leadership in Public Services, Vol. 3 No. 4, pp. 4-23. https://doi.org/10.1108/17479886200700026