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Knowledge management in the Chinese public sector: empirical investigation

Xiaoming Cong (University of International Business and Economics, Beijing, People's Republic of China)
Richard Li‐Hua (Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK)
George Stonehouse (Napier University Business School, Napier University, Scotland, UK)

Journal of Technology Management in China

ISSN: 1746-8779

Article publication date: 2 October 2007

Abstract

Purpose

This paper aims to examine knowledge management (KM) processes and its implementation in the public sector in China and seeks to identify success factors that influence KM and attempts to address various key issues in the process in a hope to raise awareness of KM as a potential solution to improve the performance in the public sector.

Design/methodology/approach

A case study and research experience are presented.

Findings

The study suggests that KM in the public sector still in its infancy and has a long way to go in the KM journey. However, the study has identified a certain number of factors that are essential to the success of the KM initiative and program in the public sector, of which, the appropriateness and effectiveness of knowledge sharing is more important in the public sector than in the private sector. The study examines current situation in terms of KM activities in the public sector in China and fuelled the debate concerning KM in the public sector.

Practical implications

The outcome of the research could have significant implications for KM programs in public sector organizations in China.

Originality/value

This study is a comprehensive examination and analysis of the process of KM and its implementation in the public sector in China, incorporating both the cultural and organizational factors that play a role in the whole process. The paper describes and develops a framework of KM processes and implementation in the public sector as well as recommendations to practitioners about planning and implementing KM programs and initiatives.

Keywords

Citation

Cong, X., Li‐Hua, R. and Stonehouse, G. (2007), "Knowledge management in the Chinese public sector: empirical investigation", Journal of Technology Management in China, Vol. 2 No. 3, pp. 250-263. https://doi.org/10.1108/17468770710825188

Publisher

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Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited