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Generic tool for measuring the reliability of product development processes

Mustafa M. Rashid (MMR Professional, Egerton, UK)
Hossam Ismail (The University of Liverpool, Liverpool, UK)

Journal of Modelling in Management

ISSN: 1746-5664

Article publication date: 20 March 2007

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Abstract

Purpose

The purpose of this paper is to describe a generic method and tool for assessing the reliability and robustness of the product development process.

Design/methodology/approach

By extending the integrated definition for function modelling (IDEF0)‐based modelling approach, the paper demonstrates how to calculate the effectiveness of the process and the quality of the process output based on the quality of inputs, the controls and the tools used within the process. To illustrate and validate the proposed approach, it is applied to a case study of a product development process incorporating incomplete, fuzzy and uncertain inputs and resources.

Findings

Demonstrates the effectiveness of the tool in providing a quantified assessment of the process as well as its ability to identify those critical areas which will yield a significant improvement in the outcome of the product development process.

Originality/value

The technique is a valuable tool to assess the robustness and sensitivity of the process to changes in the quality of inputs, controls and tools, and can be integrated into businesses processes and management systems, and used as a tool to support continuous business and manufacturing decisions at any point of time.

Keywords

Citation

Rashid, M.M. and Ismail, H. (2007), "Generic tool for measuring the reliability of product development processes", Journal of Modelling in Management, Vol. 2 No. 1, pp. 71-93. https://doi.org/10.1108/17465660710733068

Publisher

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Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited