TY  - JOUR
AB  - Purpose– The purpose of this paper is to examine the weaknesses which result in the concept of process performance measurement being ineffectively translated into effective measurement and action regimes.Design/methodology/approach– In spite of the fact that process performance measurement is an obligatory requirement included in chapter 8 of the ISO 9001 standard, there are still a number of problems and weaknesses related to such measurement. The paper discusses these and some lessons learned from the author's personal experience (gained from auditing and self‐assessment projects).Findings– The paper highlights common weaknesses in implementing measurement regimes to monitor and control core processes.Practical implications– The paper suggests areas and issues that organisations might consider to improve the way in which they adopt and exploit process performance measurement.Originality/value– The paper summarises the current state of practical process performance measurement with its attendant weaknesses.
VL  - 57
IS  - 6
SN  - 1741-0401
DO  - 10.1108/17410400810893392
UR  - https://doi.org/10.1108/17410400810893392
AU  - Nenadál Jaroslav
ED  - John Heap
PY  - 2008
Y1  - 2008/01/01
TI  - Process performance measurement in manufacturing organizations
T2  - International Journal of Productivity and Performance Management
PB  - Emerald Group Publishing Limited
SP  - 460
EP  - 467
Y2  - 2024/04/26
ER  -