TY  - JOUR
AB  - Purpose– The purpose of this article is to present and discuss a conceptual model for performance measurement and management of a cluster based on the concepts of the Balanced Scorecard and other models.Design/methodology/approach– This paper was based on a case research as the field research methodology for theory testing and refinement.Findings– The proposed model adequately captures the perspectives of performance management of a cluster, emphasizing the importance of measuring leading and lagging dimensions of performance such as collective efficiency and economic/social results.Research limitations/implications– Research is still at an early stage and applications of the model need to be carry on further so as to review and validate it.Practical limitations– Absence of a culture of decision making based on analysis of information and lack of resources may create some difficulty in using metrics for a cluster of SMEs.Originality/value– The paper proposes applying the concepts and techniques of business performance management and measurement to manage performance of clusters of companies, offering a new approach on how to improve the collective efficiency of a cluster.
VL  - 57
IS  - 5
SN  - 1741-0401
DO  - 10.1108/17410400810881854
UR  - https://doi.org/10.1108/17410400810881854
AU  - Cesar Ribeiro Carpinetti Luiz
AU  - Cardoza Galdámez EdwinVladimir
AU  - Cecilio Gerolamo Mateus
PY  - 2008
Y1  - 2008/01/01
TI  - A measurement system for managing performance of industrial clusters: A conceptual model and research cases
T2  - International Journal of Productivity and Performance Management
PB  - Emerald Group Publishing Limited
SP  - 405
EP  - 419
Y2  - 2024/04/25
ER  -